Terms Of Service | Alana D Portfolio

Alana Duarte

The currency accepted is USD, and payments can be made through Paypal, Kofi, Zelle or any bank transfer.
Commissions can be paid 100% upfront or split 50% upfront and 50% after sketch approval.
Please don't send me any payment before I have agreed to give you a slot and requested that you send me the payment.

The time it takes to finish your commission varies from 1 week to 3 months, depending on factors such as health, the complexity of the commissioned piece, and other work.
Once the piece is finished, you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product. Depending on where you live, we can arrange to print your artwork. Just ask :)

You get 3 rounds of changes on the commissioned piece included in the price.
A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
If your reference is unclear to start with changes will come at an extra charge.

I, ALANA DUARTE (the artist):
- I reserve the right to cancel and refund the order at any time for any reason.
- I retain all copyrights over the commissioned artwork.
- I will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours, etc.)
- I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
- I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You (the customer/commissioner):
- You may upload the commissioned artwork on any website and social channels.
- You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling, etc.)
- You may NOT alter the commissioned artwork without my (the artist's) consent.
- You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me (the artist) before paying for the artwork.
- You retain the rights to the intellectual property (IP).
- You may NOT use the commissioned artwork for commercial purposes.
The following is considered copyright infringement:
- Reproducing/using the copyrighted artwork commercially (making money off it in any way not excluded from these terms).
- Claiming the artwork as your own
- Altering the artwork without my consent
In some cases, the commercial rights to the image may be purchased.

The buyer is not allowed a refund once I have started working on the commission.
If for any reason I am unable to start your commission, you will receive a full refund.
If you cancel your order before I start it, you can get a full refund.
The kill fee for canceling the commission after work has begun is 50% of the commission's price. The client then receives the work as is.
If the buyer wishes to cancel the commission after the work has started, the buyer can be issued a refund but agrees to pay the kill fee.

Paypal specific:

If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.